Hollow Way Medical Centre

Hollow Way Medical Centre 2016-10-28 Person 5 5 0

I've found that the staff here go above & beyond. One of the GPs called me at 6.30pm at night about a query about my prescription, I've had blood results back in 1 day, the nurse there has been so helpful with my travel innoculations and called me to talk through what I needed at lunchtime the same day I called the surgery, then remembered me when I came in both times. I've never had to wait too long for an appointment.

Hollow Way Medical Centre 2016-10-21 Person 2 5 0

I found most staff unhelpful when I tried to get my blood results, and was fobbed off for two days by phone and when I visited, until a sensible doctor admitted that blood tests can be checked via shared access of patient records. Two of the doctors I saw were sensible and clear, and the phlebotomist was caring and skilled. However, the receptionists insisted that if a consultant specialist had signed my blood form, but I'd had the test at the GP surgery, the surgery couldn't access the results and the oncologist had to communicate the results. Apparently the doctor had told them this. All rubbish as the records are shared and both hospital staff and GPs have access to them. I am shocked admin staff aren't aware of patient records on a shared network. I felt exhausted anyway, due to cancer effects, and it is a struggle to have to argue one's case when ill. It left a bad taste in my mouth ; a real lack of care or will to care. Blood tests for cancer patients are not that routine. I had abnormalities in mine that require treatment, too. A greater focus on patient- centred care would help.

Hollow Way Medical Centre 2016-04-14 Person 3 5 0

Vivien Gardner the practice nurse a bit rough you can not even speak with her sometime

Hollow Way Medical Centre 2016-04-14 Person 4 5 0

the doctors are all good and very helpful and the nurses as well but some of them are very rough you can't even speak with them a bit agressive for some one ill and vulnerable coming for help and waiting time always long with doctors.

Hollow Way Medical Centre 2015-10-01 Person 5 5 0

Tolerant and friendly, especially when I missed the last click on the Appt. Check in.